How can we help?

If you've forgotten your password, follow these steps to reset it:

If you're having trouble signing in, follow these troubleshooting steps:

If the page is not loading or displays a blank screen, follow these troubleshooting steps:

If you believe the data displayed is incorrect or missing, please follow the steps below:

If you have the necessary permissions (e.g., Admin or Billing Admin roles), you can manage users as follows:

Currently, you cannot cancel your subscription directly from the account settings. To cancel your subscription: - Contact your organization's Billing Admin to confirm the cancellation request. - Submit a support request with the details of your cancellation. - Alternatively, reach out to our Account Support Team

1. Go to Admin Settings → Billing → Subscriptions tab. 2. Click "See Payment Method" to access the secure payment portal. 3. Update your billing information and click "Save."

If your chart isn't displaying properly, follow these steps:

If data is not loading or appears to be stuck, try these troubleshooting steps:

You can update your personal and organisation details through your account settings:

To modify your subscription plan (upgrade, downgrade, or adjust features): - Confirm you have Billing Admin access. - Submit a support request with the details of the changes you'd like to make. - Alternatively, contact our Account Support Team

1. To Check Auto-Renewal Status: - Go to Admin Settings → Subscription tab. - Only the Billing Admin can view auto-renewal status.

If you have a copyright-related query concerning the data we display, please reach out to us:

If you're seeing a "Data Unavailable" message or notice gaps in expected data, here's what it might mean:

Creating a new Foxhams account is quick and straightforward:

Only users with Billing Admin or System Admin roles can update organisation details.

Foxhams is committed to protecting your privacy and complying with GDPR and CCPA regulations.